Contact Policy

Last Updated: January 1, 2023

This Contact Policy outlines how you can reach Y3CLASS for support, inquiries, and dispute resolution. By contacting us, you agree to comply with this policy.

1. Contact Methods

Y3CLASS provides multiple ways to get in touch with our team:

1.1 Email Support

General Inquiries: info@y3class.com

Customer Support: support@y3class.com

Technical Issues: tech@y3class.com

Legal Matters: legal@y3class.com

Response Time: 24-48 business hours

1.2 Contact Form

Use the contact form on our website for structured inquiries:

Select the appropriate category (Support, Sales, Refund, etc.)
Provide detailed information for faster resolution
Attach relevant files if needed (screenshots, receipts)

1.3 Phone Support

Customer Service: +1 (555) 123-4567

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Note: Phone support is limited to account and payment issues.

2. Expected Response Times

We strive to respond promptly but response times vary by contact method:

Email: 24-48 business hours
Contact Form: 48 business hours
Phone: Immediate during business hours
Live Chat: Instant during operational hours

3. Prohibited Communications

When contacting Y3CLASS, you agree not to:

Send spam, phishing, or fraudulent messages
Use abusive, threatening, or harassing language
Submit false or misleading claims
Share sensitive personal data unnecessarily

Violations may result in account suspension or legal action.

4. Dispute Resolution

4.1 Informal Resolution

Before taking legal action, you must attempt informal resolution:

Contact support@y3class.com with your issue
Allow 14 business days for investigation
If unresolved, escalate to legal@y3class.com

4.2 Legal Jurisdiction

Any unresolved disputes shall be handled exclusively in the local civil courts of the jurisdiction where Y3CLASS is registered. You consent to the personal jurisdiction of these courts.

5. Privacy & Data Handling

All communications with Y3CLASS are subject to our Privacy Policy. We may:

Store correspondence for quality assurance
Use anonymized data for training purposes
Share information if legally required

6. Policy Changes

Y3CLASS may update this Contact Policy at any time. Changes take effect immediately upon posting. Continued use of our contact methods constitutes acceptance.

7. Contact Information

For questions about this policy, email: legal@y3class.com

Mailing Address:
Y3CLASS Legal Department
123 Education Street
Tech City, TC 10001