Return and Refund Policy

Last Updated: January 1, 2023

1. Digital Product Nature

All Y3CLASS courses are digital products delivered electronically. Due to the nature of digital content:

• We cannot accept returns of downloaded or accessed content
• All sales are considered final once course materials have been accessed
• Refunds are granted only under the conditions outlined in this policy

2. Refund Eligibility

2.1 Standard Refund Policy

You may request a full refund under these conditions:

• The request is made within 14 days of purchase
• You have accessed less than 20% of the course content
• No certificates of completion have been issued
• The request includes a valid reason for refund

2.2 Non-Refundable Situations

Refunds will not be granted in these cases:

• After 14 days from purchase date
• If more than 20% of course content has been accessed
• If a certificate of completion has been issued
• For bundle purchases where partial content has been accessed
• For discounted or promotional purchases marked "final sale"

3. How to Request a Refund

To request a refund:

1. Email us at support@y3class.com with subject "Refund Request"
2. Include your full name and order number
3. Specify the course name and purchase date
4. Provide the reason for your refund request

We will respond to your request within 5 business days.

4. Processing Refunds

4.1 Approval

If your refund is approved:

• We will process the refund within 7-10 business days
• The refund will be issued to your original payment method
• You will receive email confirmation once processed

4.2 Denial

If your refund is denied:

• We will provide a written explanation for the denial
• You may appeal the decision by providing additional information

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties that prevent course access:

• Contact our support team immediately
• We will attempt to resolve the issue within 48 hours
• If unresolved, we may offer a refund or course credit

5.2 Course Quality Concerns

If you believe a course does not meet advertised quality standards:

• Submit detailed feedback to our quality review team
• We will investigate and may offer a partial or full refund

6. Course Cancellations

In the rare event Y3CLASS cancels a course:

• Registered students will receive a full refund
• We will provide at least 7 days notice when possible
• Alternative course options may be offered

7. Dispute Resolution

Any disputes regarding refunds or returns shall be resolved exclusively in the local civil courts of the jurisdiction where Y3CLASS is registered. You consent to the personal jurisdiction of these courts.

8. Policy Changes

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified policy.

9. Contact Information

For questions about this Return and Refund Policy, please contact us at:

Y3CLASS Customer Support
support@y3class.com
123 Education Street
Tech City, TC 10001